Del Lago Resort & Casino, Waterloo ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

1133 Route 414, Waterloo, New York, United States, NY 13165

“The hotel is perfectly situated right off the New York State Thruway, making it super easy to explore the charming towns of the Finger Lakes.”view full review

Take a break from the ordinary at Del Lago Resort & Casino, a 4-star establishment featuring a modern gaming floor and luxurious accommodations. Enjoy amenities such as a spa, banquet facilities, and multiple dining options. Rated 8.7/10 on Booking.com, this Waterloo hotel offers a unique mix of entertainment and relaxation.

Rooms & Amenities

Del Lago Resort & Casino offers 205 spacious rooms equipped with air conditioning, premium bedding, and flat-screen TVs. Certain units include a seating area. Bathrobes and 24-hour room service enhance the guest experience.

Dining Options

Guests can choose from seven onsite dining options, including Portico by Fabio Viviani and The Sociale Café & Bar. The resort features multiple restaurants and bars that offer a range of culinary styles from Italian to casual fare.

Leisure & Entertainment

The resort's modern gaming floor features over 1700 slot machines and 66 table games, including a dedicated poker room. For relaxation, Spa del Lago provides services ranging from massages to beauty treatments.

Business & Services

Del Lago Resort & Casino offers over 40000 square feet of meeting space suitable for events and conferences, accommodating up to 2200 guests. The Vine Showroom hosts various entertainment events, making it ideal for both leisure and business activities.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Basic Triple Room

Max:

3 persons

475 sq. feet

Bed options:

1 King-size bed

Shower

Coffee machine

room details

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Deluxe Junior Suite

Max:

3 persons

650 sq. feet

Bed options:

1 King-size bed

Shower

Coffee machine

room details

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Superior Double Room

Max:

4 persons

445 sq. feet

Bed options:

2 Double beds

Shower

Coffee machine

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Centre

Waterloo 4.6 mi

Airports

Syracuse Hancock International (SYR) 42.2 mi

Greater Rochester International (ROC) 49.7 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free EV Charging!

“The hotel offered complimentary EV charging stations, which made it incredibly convenient for our long road trip.” view full review

Delicious Buffets

“I was impressed with the buffet selection; generous portions and a wide variety of choices, perfect for any palate.” view full review

Really good Spa Experience

“The spa was a good retreat, offering one of the best relaxation experiences I've had this year, complete with luxurious treatments.” view full review

Immaculate Room Design

“The room layout was sophisticated and spacious, featuring comfortable seating and excellent lighting that made it feel homely.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
ATM/Cash machine
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Services

Valet parking
Room service
Housekeeping
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cots

Spa & Leisure

Casino
Live entertainment
Night club
Spa & wellness centre

Room features

Air conditioning
Heating
Sitting area

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

1133 Route 414, Waterloo, New York, United States, NY 13165

Map view

1133 Route 414, Waterloo, New York, United States, NY 13165

City landmarks

Casino

del Lago Resort & Casino

2600 ft

Landmark

Full Gospel Mission

1.3 mi

Landmark

Tyre Church

1.7 mi

Landmark

Northern Overlook

2.4 mi

Landmark

Prairie Overlook

2.8 mi

Nearby

Old Weaver Farm Burial Ground

1700 ft

Restaurants

The Sociale

100 ft

1133 State Route 414

Farmers Market Buffet

2700 ft

1133 State Route 414 del Lago Resort & Casino

Reviews and Ratings <br />

Feedback from previous guests about their experience.

Robert

United Kingdom, February 2025

6.6/10

While the hotel has some promising features like responsive staff and decent dining options, my experience was marred by cleanliness issues in the room and a less than warm welcome at check-in. The location is convenient, but the overall value for money seems lacking considering the state of the facilities.

Rooms

6.0

The room was spacious and modern, but cleaning could have been better as I noticed some mold in the shower and dusty floors.

Service

7.0

The service at check-in was quite cold and unwelcoming, but the staff in the dining area were more pleasant and attentive.

Location

8.0

The hotel is conveniently located with easy access to the nearby attractions and the gaming areas.

Dining

7.0

The breakfast offered a made-to-order option which was decent, although some items could use better seasoning.

Facilities

5.0

While the casino area was clean and offered a variety of games, the lack of cleaning supplies for the gaming areas was disappointing.

Responsive staff

Cleaning issues

Janet

United Kingdom, January 2025

8.6/10

Overall, my stay at this hotel was quite enjoyable, highlighted by its clean and spacious rooms and the exceptional friendliness of the staff. While I appreciated the luxurious atmosphere and the variety of entertainment options, I did encounter some issues with service consistency that detracted from my experience. The dining was delightful, particularly the breakfast. However, there were a few miscommunications regarding the stay-and-play package that were frustrating.

Rooms

10.0

The rooms were stunning, nicely decorated, and immaculately clean, making for a comfortable stay. It was a nice surprise to receive an upgrade to a larger room, which was an unexpected treat.

Service

7.0

The staff members were incredibly welcoming and made our experience feel special. However, there were some inconsistencies, especially in communication regarding the stay-and-play package that led to some confusion.

Location

9.0

The hotel is conveniently located near the wineries, making it a perfect spot for a getaway to the Finger Lakes area.

Dining

8.0

The breakfast included in the stay was delicious, and I appreciated the quality of service during our meals, especially the made-to-order options.

Facilities

9.0

The overall facilities, including the clean and spacious common areas and the casino, were well-maintained, contributing positively to our experience.

Leo

United Kingdom, January 2025

7.6/10

The Del Lago offers a spacious and well-appointed setting for guests, making it a good option for a weekend getaway. While the room was large and comfortable, cleanliness was a significant issue that affected the overall experience. The dining options were disappointing, especially for late-night snacks, with limited quality. Despite these drawbacks, the casino atmosphere was fun, and the amenities were convenient.

Rooms

6.0

The room was spacious and well-appointed but lacked thorough cleanliness.

Service

7.0

The staff was accommodating but could improve service responsiveness, especially for late-night dining.

Location

9.0

The hotel is conveniently located right off the New York State Thruway, providing easy access to the Finger Lakes region.

Dining

5.0

Dining options were limited and lacked quality, especially during late-night hours.

Facilities

8.0

The casino floor was lively and clean, creating a fun gaming environment.

Oliver

United Kingdom, November 2024

7.8/10

I had a mixed experience at Del Lago. The rooms were spacious and well-furnished, with comfortable beds that made for restful nights. The dining options were varied and enjoyable, although I faced some inconvenience during my stay due to the hotel having no power for hours. While the staff was friendly and responsive, I found the cleaning staff to be quite intrusive, knocking on our door right at checkout time. Overall, there are highlights, but my experience had some frustrating moments.

Rooms

8.0

The rooms were spacious, clean, and nicely furnished, giving off a luxurious feel. The bathrooms were modern and well-equipped.

Service

6.0

The staff was generally friendly and helpful, but I found the cleaning staff a bit overzealous about checkout.

Location

Dining

9.0

The dining experience was quite good, with a wide variety of delicious dishes that I thoroughly enjoyed.

Facilities

8.0

The casino facilities were impressive and added a lot of excitement to the stay.

Christian

United Kingdom, November 2024

6.6/10

I had a mixed experience at this hotel. While the spacious rooms and location were a plus, I was disappointed with the cleanliness and service during my stay. The entertainment options were enjoyable, but the pricing felt high for what was offered, especially considering the lack of amenities like microwaves and complimentary breakfast.

Rooms

5.0

The room was very spacious but unfortunately not clean, with visible hairs and unkempt sheets.

Service

5.0

The service was not ideal; I faced issues with drink orders at the bar and hotel management seems lacking.

Location

8.0

The hotel is conveniently located right off the Thruway, making it accessible for trips to nearby attractions.

Dining

5.0

I was disappointed by the limited drink options at the bar, especially given the earlier availability.