Explore a range of transportation options for your spa getaway
City Center
Waterloo
4.6
mi
Airports
Syracuse Hancock International (SYR)
42.2
mi
Greater Rochester International (ROC)
49.7
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Free EV Charging!
“The hotel offered complimentary EV charging stations, which made it incredibly convenient for our long road trip.” view full review
Delicious Buffets
“I was impressed with the buffet selection; generous portions and a wide variety of choices, perfect for any palate.” view full review
Really good Spa Experience
“The spa was a good retreat, offering one of the best relaxation experiences I've had this year, complete with luxurious treatments.” view full review
Immaculate Room Design
“The room layout was sophisticated and spacious, featuring comfortable seating and excellent lighting that made it feel homely.” view full review
General
No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Elevator
ATM/Cash machine
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Services
Valet parking
Room service
Housekeeping
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cribs
Spa & Leisure
Casino
Live entertainment
Night club
Spa & wellness center
Room features
Air conditioning
Heating
Sitting area
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
1133 Route 414,
Waterloo,
New York,
United States of America,
NY 13165,
New York State
Map view
1133 Route 414,
Waterloo,
New York,
United States of America,
NY 13165,
New York State
City landmarks
Casinos
del Lago Resort & Casino
2600 ft
Full Gospel Mission
1.3
mi
Tyre Church
1.7
mi
Northern Overlook
2.4
mi
Prairie Overlook
2.8
mi
Nearby
Old Weaver Farm Burial Ground
1700 ft
Restaurants
The Sociale
100 ft
1133 State Route 414
Farmers Market Buffet
2700 ft
1133 State Route 414 del Lago Resort & Casino
Reviews and Ratings
<br />
Feedback from previous guests about their experience.
82%
loved the resort and would return for another relaxing stay
Responsive staff
Variety of dining options
Cleaning issues
Cold check-in experience
8.2/10
Great
Rooms
6.8
Location
8.5
Service
6.0
Dining
6.4
Guest reviews
8.2/10
based on 5 reviews
8.7
8.7/10 based on 1294 reviews
Robert
United Kingdom,
February
2025
6.6/10
While the hotel has some promising features like responsive staff and decent dining options, my experience was marred by cleanliness issues in the room and a less than warm welcome at check-in. The location is convenient, but the overall value for money seems lacking considering the state of the facilities.
Rooms
6.0
The room was spacious and modern, but cleaning could have been better as I noticed some mold in the shower and dusty floors.
Service
7.0
The service at check-in was quite cold and unwelcoming, but the staff in the dining area were more pleasant and attentive.
Location
8.0
The hotel is conveniently located with easy access to the nearby attractions and the gaming areas.
Dining
7.0
The breakfast offered a made-to-order option which was decent, although some items could use better seasoning.
Facilities
5.0
While the casino area was clean and offered a variety of games, the lack of cleaning supplies for the gaming areas was disappointing.
Responsive staff
Cleaning issues
Janet
United Kingdom,
January
2025
8.6/10
Overall, my stay at this hotel was quite enjoyable, highlighted by its clean and spacious rooms and the exceptional friendliness of the staff. While I appreciated the luxurious atmosphere and the variety of entertainment options, I did encounter some issues with service consistency that detracted from my experience. The dining was delightful, particularly the breakfast. However, there were a few miscommunications regarding the stay-and-play package that were frustrating.
Rooms
10.0
The rooms were stunning, nicely decorated, and immaculately clean, making for a comfortable stay. It was a nice surprise to receive an upgrade to a larger room, which was an unexpected treat.
Service
7.0
The staff members were incredibly welcoming and made our experience feel special. However, there were some inconsistencies, especially in communication regarding the stay-and-play package that led to some confusion.
Location
9.0
The hotel is conveniently located near the wineries, making it a perfect spot for a getaway to the Finger Lakes area.
Dining
8.0
The breakfast included in the stay was delicious, and I appreciated the quality of service during our meals, especially the made-to-order options.
Facilities
9.0
The overall facilities, including the clean and spacious common areas and the casino, were well-maintained, contributing positively to our experience.
Leo
United Kingdom,
January
2025
6.8/10
The Del Lago offers a spacious and well-appointed setting for guests, making it a good option for a weekend getaway. While the room was large and comfortable, cleanliness was a significant issue that affected the overall experience. The dining options were disappointing, especially for late-night snacks, with limited quality. Despite these drawbacks, the casino atmosphere was fun, and the amenities were convenient.
Rooms
6.0
The room was spacious and well-appointed but lacked thorough cleanliness.
Service
7.0
The staff was accommodating but could improve service responsiveness, especially for late-night dining.
Location
9.0
The hotel is conveniently located right off the New York State Thruway, providing easy access to the Finger Lakes region.
Dining
5.0
Dining options were limited and lacked quality, especially during late-night hours.
Facilities
8.0
The casino floor was lively and clean, creating a fun gaming environment.
Oliver
United Kingdom,
November
2024
7.8/10
I had a mixed experience at Del Lago. The rooms were spacious and well-furnished, with comfortable beds that made for restful nights. The dining options were varied and enjoyable, although I faced some inconvenience during my stay due to the hotel having no power for hours. While the staff was friendly and responsive, I found the cleaning staff to be quite intrusive, knocking on our door right at checkout time. Overall, there are highlights, but my experience had some frustrating moments.
Rooms
8.0
The rooms were spacious, clean, and nicely furnished, giving off a luxurious feel. The bathrooms were modern and well-equipped.
Service
6.0
The staff was generally friendly and helpful, but I found the cleaning staff a bit overzealous about checkout.
Location
Dining
9.0
The dining experience was quite good, with a wide variety of delicious dishes that I thoroughly enjoyed.
Facilities
8.0
The casino facilities were impressive and added a lot of excitement to the stay.
Christian
United Kingdom,
November
2024
5.0/10
I had a mixed experience at this hotel. While the spacious rooms and location were a plus, I was disappointed with the cleanliness and service during my stay. The entertainment options were enjoyable, but the pricing felt high for what was offered, especially considering the lack of amenities like microwaves and complimentary breakfast.
Rooms
5.0
The room was very spacious but unfortunately not clean, with visible hairs and unkempt sheets.
Service
5.0
The service was not ideal; I faced issues with drink orders at the bar and hotel management seems lacking.
Location
8.0
The hotel is conveniently located right off the Thruway, making it accessible for trips to nearby attractions.
Dining
5.0
I was disappointed by the limited drink options at the bar, especially given the earlier availability.
Facilities
5.0
The hotel offers entertainment options which were enjoyable, but overall support facilities are lacking.
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